Customer Support

Email us using the Contact Us form on this page. This is the best way.

 

You may also call us and leave a message toll free at 1.800.976-3447, we typically respond the same day or next business day. We do not typically answer...why because honestly the spam calls are out of control unfortunately and we refuse to increase the prices of items to pay help to answer spam calls all day. We will get back to you. 

  •     Please make sure to include your order number when available and name on the order.

 

Likewise, if its an item your seeking or inquiring about please have the item number.

 

For item inquire's you may type the item number you are seeking into the search box, search by brand, or any term really related to the item you seek. This is the same way we find the item for you. If an item does not show up we most likely don't have it. All our items show stock availability and if its a special order item it will indicate that on the product listing.

 

For an RMA (Return Merchandise Authorization) – Use the Contact form on this page and in the subject indicate " Return RMA Request ". In the message box enter (copy and paste) the the following information:

 

    Return RMA Request.

 

  •        Order Number:
  •        State the item - item number:
  •        Reason for return:

 

You will recieve an email typically with in 24 hours / next business day with an RMA number for you to include on your return label. For breakable items we recommend insuring your shipment. Items must be received as their original packaging and condition. Incurred Shipping cost will not be reimbursed on returned items. We ship only as a courtesy to our customers and are not responsible for incurred shipping cost. This includes the cost of shipping it out to you as well as your cost to send the items back.

 

You May also login to your account and go to your order and on the bottom of the page select return and guide you through the same info.