Processing - We process orders as they are received. Typically if the item is showing on the site it is available and in stock. Its not a perfect system as we are human. Stock availability on special order items varies depending upon the item we typically will indicate if the item is presale or involves additional shipping lead times or production times, and may delay the processing of your order. As the stock for the item becomes available your order will be processed. A confirmation of your order will be emailed to you usually with the tracking information. See details for Presale and Special Order Items.
Returns - All items must be returned within 14 days of purchase in original, undamaged box and or packaging. See the Returns Policy Below. If an item is damaged during shipping, please keep all packing so that a claim can be made. See Damages Below.
Shipping - We provide shipping services as a courtesy to our customers, free on orders over the specified amount with in the continental United States. It is a service that is provided by others such as Fed Ex, UPS, USPS and so forth and Digs n Gifts will not be held responsible for delayed shipments, lost shipments, damages and so forth as well as any incurred shipping cost. Incurred Shipping cost will not be reimbursed on returned items. This includes the cost of shipping it out to you as well as your cost to send the item back. This includes the shipping charges that Digs n Gifts paid for as courtesy on qualified orders for free shipping.
Tracking - When your order ships we will e-mail you the tracking information. It is also available by logging in under your customer account. This will allow you to keep up with where your shipment is and when to expect it. If you didn't receive an email check your spam mail folders, sometimes it will end up in there since we are a business or not in your contacts. ( don't worry we truly don't send out spam mail, especially if you opted out of our mailers. We hate spam mail as well and do not believe in sending it )
Receipt of Package - When your delivery arrives, please check the boxes for any external signs of damage or mistreatment from shipment. If you see any minor marks please note it on the freight bill prior to signing. If it is apparent that your shipment has sustained damage please refuse the shipment. If you sign for the shipment and it looked damaged on the outside, the freight companies are more difficult to deal with. It is not common but some shipments do get damaged. It is the responsibility of the customer to initiate freight claims. Delivery of Package (larger items) Delivery is curb delivery, not indoor/inside delivery. Customer is responsible for moving their purchase to desired location. The freight companies are not contracted with Digs N Gifts to provide any additional services. Assembly of Order - Any and all assembly and set-up of the purchase is the responsibility of the customer. We will be more than happy to answer any questions you may have during the process.
Warranty - Manufacturers warranties vary. If you receive the product and there is a factory flaw we will assist you in every way possible to obtain the appropriate replacement part. If the problem is mechanical we will issue a pick-up and send out a new unit or ship a replacement piece, whichever we or the manufacture deems appropriate. Warranty items can often take some time to be received, as we do not stock warranty parts. Manufacturer’s defects, product damage MUST be reported immediately upon receipt of product. Reports must me made in writing via e-mail or fax. Damage incurred during installation is not the responsibility of Digs n Gifts. Each situation will be assessed on an individual basis. Most of the manufactures have direct contact information for their products. Please check your paper work for the procedures.
Returns Policy - Online Orders: We accept returns on select goods within 14 days of purchase and must contain a qualified Return Merchandise Authorization (RMA) issued by Digs n Gifts (See RMA information below). All sales are final we issue store credit only for the balance of the order after incurred costs and fees. Incurred Shipping cost and fees are not reimbursed on returned items including both the cost of shipping out to you as well as your cost to send the item back. (please see the above paragraph titled Shipping). Returned items are subject to a forty percent restocking fee. Selected items are non refundable such as bath products, personal care products, select collectibles, and special order items. All items must be in original, undamaged box or packaging. If item is damaged during shipping, please keep all packing so that a claim can be made. Thank You.
In-Store Sales: All Sales are final. No Returns. No Guarantees. All merchandise is as is. We simply sell the items we do not make them. We suggest calling the manufacture if you have an is issue with their items respectively. Typically any one of our lines that we offer are more then happy to assist you if there is something wrong with their products and honestly want to know so they can fix it in the future.
Damages - Please open and inspect all items immediately upon receipt.
- Please understand some of the items are hand crafted, slight variations are inherent.
- We personally inspect all items prior to shipping for damages. In the event that an item has been damaged in shipping, refer to the instructions below in order assist us in processing a claim on your behalf. Please understand that we will assist in any way that we can to get the item replaced or credited, nevertheless, Interior Digs is not ultimately responsible for damages incurred while in shipment. We do realize that these incidents although rare, do occur and we will make every effort to rectify the situation. Please understand that we will be dealing with several parties in this process and your patience will be greatly appreciated. We are pleasant by nature and want all transactions to be pleasant as well and as timely as possible.
1. Please retain all original packaging including the box in which the items were shipped in. All items must be in Original Packaging.
2. All claims for damages must be made immediately upon receipt of the order. Please see the included paperwork sent with your shipment.
3. Do not ship any items back with out an Return Merchandise Authorization (RMA).
How to obtain and RMA (Return Merchandise Authorization)
– Go to the Customer Support Page and Contact Us
and in the message box enter Return RMA Request along with your Order Number. State the item you are wishing to return and reason for the return. You will recieve an email typically with in 24 hours with an RMA number for you to include on your return label. Incurred Shipping cost will not be reimbursed on returned items. We ship only as a courtesy to our customers and are not responsible for incurred shipping cost. This includes the cost of shipping it out to you as well as your cost to send the items back.