Shipping & Returns
Processing: We process orders as they are received and ship typically the same or next business day if the item was showing on our site it is available and its stock quantity available indicated. Realize on occasion it's not a perfect system as we are human. Stock availability on special order items varies depending upon the item, we will indicate if the item is a pre-sale or involves additional shipping lead times or production times, that may delay the processing of your order, when the item arrives and available your special order or pre-sale items will be processed and shipped. A confirmation of your order will be emailed to you with tracking information. See details for Pre-sale and Special Order Items.
Returns: All items must be returned within 14 days of purchase in original, undamaged box and or packaging. See the Returns Policy Below. If an item is damaged during shipping, please email a photo to us and keep all packing so that a claim can be made. See Damages Below.
For Either you will need to Go to your original order by logging into your account clicking My account/ Register (also found in the top right-hand side of the screen) If your order was placed as guests, you will have to register with the same email address to convert your guest account into a customer account. Log in and you will be able to view any past orders by clicking My orders and then View and the order will come up. In lower right corner select Return Item(s) and fill out the required fields.
Shipping: We provide shipping services as a courtesy to our customers, sometimes free on orders over the specified amount with in the continental United States. It is a service that is provided by others such as Fed Ex, UPS, USPS and so forth and Digs n Gifts will not be held responsible for delayed shipments, lost shipments, damages and so forth as well as any incurred shipping cost. Incurred Shipping cost will not be reimbursed on returned items. This includes the cost of shipping it out to you as well as your cost to send the item back. This includes the shipping charges that Digs n Gifts paid for as courtesy on qualified orders for free shipping.
Tracking: When your order ships we will e-mail you the tracking information. It is also available by logging in under your customer account. This will allow you to keep up with where your shipment is and when to expect it. If you didn't receive an email check your spam mail folders, sometimes it will end up in there since we are a business or not in your contacts. ( don't worry we truly don't send out spam mail, especially if you opted out of our mailers. We hate spam mail as well and do not believe in sending it).
Receipt of Package: When your delivery arrives, please check the boxes for any external signs of damage or mistreatment from shipment. If you see any minor marks please note it on the freight bill prior to signing. If it is apparent that your shipment has sustained damage please refuse the shipment. If you sign for the shipment and it looked damaged on the outside, the freight companies are more difficult to deal with. It is not common but some shipments do get damaged. It is the responsibility of the customer to initiate freight claims. Delivery of Package (larger items) Delivery is curb delivery, not indoor/inside delivery. Customer is responsible for moving their purchase to desired location. The freight companies are not contracted with Digs N Gifts to provide any additional services. Assembly of Order - Any and all assembly and set-up of the purchase is the responsibility of the customer. We will be more than happy to answer any questions you may have during the process.
Warranty: Manufacturers warranties vary. If you receive the product and there is a factory flaw we will assist you in every way possible to obtain the appropriate replacement part. If the problem is mechanical we will issue a pick-up and send out a new unit or ship a replacement piece, whichever we or the manufacture deems appropriate. Warranty items can often take some time to be received, as we do not stock warranty parts. Manufacturer’s defects, product damage MUST be reported immediately upon receipt of product. Reports must me made in writing via e-mail or fax. Damage incurred during installation is not the responsibility of Digs n Gifts. Each situation will be assessed on an individual basis. Most of the manufactures have direct contact information for their products. Please check your paper work for the procedures.
Returns Policy: Terms and Conditions
Online Orders: We accept returns on select goods within 14 days of purchase and must contain a qualified Return Merchandise Authorization (RMA) issued by Digs n Gifts (See RMA information below). All sales are final we issue store credit only for the balance of the order after incurred costs and fees. Incurred Shipping cost and fees are not reimbursed on returned items including both the cost of shipping out to you as well as your cost to send the item back. (please see the above paragraph titled Shipping). Returned items are subject to a forty percent restocking fee and includes all items, holiday items returned after the holiday, and RMA approved items not returned with-in the 14 days of purchase. Selected items are non refundable / returnable and include bath products, personal care products, select collectibles, and special order items. All items must be in original, undamaged box or packaging. If item is damaged during shipping, please keep all packing so that a claim can be made. Thank You. In-Store Sales: All Sales are final. No Returns. No Guarantees. All merchandise is as is. We simply sell the items we do not make them. We suggest calling the manufacture if you have an is issue with their items respectively. Typically any one of our lines that we offer are more then happy to assist you if there is something wrong with their products and honestly want to know so they can fix it in the future.
Damages: Please open and inspect all items immediately upon receipt. We personally inspect all items prior to shipping for damages. Please understand some of the items are hand crafted, slight variations are inherent.
In the event that an item has been damaged in shipping, refer to the “damaged items instructions” below in order assist us in processing a claim on your behalf. Please understand that we will assist in any way that we can to get the item replaced or credited, nevertheless, Digs N Gifts is not ultimately responsible for damages incurred while in shipment. We do realize that these incidents although rare, do occur and we will make every effort to rectify the situation. Please understand that we will be dealing with several parties in this process and your patience will be greatly appreciated. We are pleasant by nature and want all transactions to be pleasant as well and as timely as possible.
Damage Items Instructions:
- Go to your original order by logging into your account clicking My account/ Register (also found in the top right-hand side of the screen) If your order was placed as guests, you will have to register with the same email address to convert your guest account into a customer account. Log in and you will be able to view any past orders by clicking My orders and then View and the order will come up. In lower right corner select Return Item(s) and fill out the required fields.
- Please email us a photo of the damaged item(s) after completing the above.
- Please retain all original packaging including the box in which the items were shipped in. All items must be in Original Packaging.
- All claims for damages must be made immediately upon receipt of the order.
- Do not ship any items back with out an Return Merchandise Authorization (RMA). Typically they will not need to be sent back, the shipper often just comes out to inspect the packaging and items. It is all dependent upon the shipping provider.
How to obtain and RMA (Return Merchandise Authorization): Go to your original order by logging into your account clicking My account/ Register (also found in the top right-hand side of the screen) If your order was placed as guests, you will have to register with the same email address to convert your guest account into a customer account. Log in and you will be able to view any past orders by clicking My orders and then View and the order will come up. In lower right corner select Return Item(s) and fill out the required fields. You will receive an email typically with in 24-48 hours with an RMA number for you to include on your return label. Restocking fees and incurred shipping cost will not be reimbursed on returned items. We ship only as a courtesy to our customers and are not responsible for incurred shipping cost. This includes the cost of shipping it out to you as well as your cost to send the items back.