General terms & conditions
Sale Terms, Conditions, Information & Policies
Online Orders: We accept returns on select goods within 14 days of purchase and must contain a qualified Return Merchandise Authorization (RMA) issued by Digs n Gifts (See RMA information below). All sales are final we issue store credit only for the balance of the order after incurred costs and fees. Incurred Shipping cost and fees are not reimbursed on returned items including both the cost of shipping out to you as well as your cost to send the item back. (please see the above paragraph titled Shipping). Returned items are subject to a forty percent restocking fee and includes all items, holiday items returned after the holiday, and RMA approved items not returned with-in the 14 days of purchase. Selected items are non refundable / returnable and include bath products, personal care products, select collectibles, and special order items. All items must be in original, undamaged box or packaging. If item is damaged during shipping, please keep all packing so that a claim can be made. Thank You. In-Store Sales: All Sales are final. No Returns. No Guarantees. All merchandise is as is. We simply sell the items we do not make them. We suggest calling the manufacture if you have an is issue with their items respectively. Typically any one of our lines that we offer are more then happy to assist you if there is something wrong with their products and honestly want to know so they can fix it in the future.
To File a return you will need to Go to your original order by logging into your account clicking My account/ Register (also found in the top right-hand side of the screen) If your order was placed as guests, you will have to register with the same email address to convert your guest account into a customer account. Log in and you will be able to view any past orders by clicking My orders and then View and the order will come up. In lower right corner select Return Item(s) and fill out the required fields.
Shipping: We provide shipping services as a courtesy to our customers, sometimes free on orders over the specified amount with in the continental United States. It is a service that is provided by others such as Fed Ex, UPS, USPS and so forth and Digs n Gifts will not be held responsible for delayed shipments, lost shipments, damages and so forth as well as any incurred shipping cost. Incurred Shipping cost will not be reimbursed on returned items. This includes the cost of shipping it out to you as well as your cost to send the item back. This includes the shipping charges that Digs n Gifts paid for as courtesy on qualified orders for free shipping.
Please note the number on the return ticket (example: #102xxx). It will be the number used as your RMA number once your return request has been authorized. Typically with in 24-48 hours your return will request status will show as "return authorized" allowing the return request # to be used as the RMA number and for you to include on your return label as shown below.
Ship To:
Digs N Gifts RETURNS RMA # 102xxx. (RMA # is your "Return Request #" )
258 COMMERCIAL BLVD.
LAUDERDALE BY THE SEA, FL 33308
Restocking fees and incurred shipping cost will not be reimbursed on returned items. We ship only as a courtesy to our customers and are not responsible for incurred shipping cost. This includes the cost of shipping it out to you as well as your cost to send the items back. This is the case regardless of the reason for your return even damaged items.
SMS Messaging Terms and Conditions Overview:
OPT-IN Process: Verbally in-person, a telephone call 954-938-0101, a voicemail message, upon check out on the website and providing your phone number is agreeing to receive texts, that you consent to receive text messages from INTERIOR DIGS N GIFTS regarding your order or for informational customer care that you have requested only. None of your information is shared ever to third parties. Message frequency varies based on communication needs. Message & data rates may apply. You can reply STOP or CANCEL to unsubscribe at any time or HELP for assistance. No mobile opt-in information will be shared with third parties. When interacting with customers, staff is trained to ask if the customer would like to opt in to messaging using the following script: “By providing your phone number and agreeing to receive texts, you consent to receive text messages from INTERIOR DIGS N GIFTS regarding Account Notification, Customer Care, Delivery Notification. Consent is not a condition of purchase.
Short version: We share none of your information period as we described on our privacy policy page.
Long version: required info mombo jumbo that says the same as above just legally.
- Types of Messages:
- Promotional Messages we do not ever do via SMS messages. Email once if ever in a blue moon and that is only if you consented upon giving us your email.
- Informational is the only one may do via SMS messages and that is only done when you have contacted us via email phone or SMS directly or in the ordering process or is order related. Examples would typically be to let you know if an item you requested from us has come back into stock, or an inquiry with us about an order you placed. That's it. If you do not contact us we do not contact you.
- Marketing Content we do not ever do via SMS messages. Email once if ever in a blue moon and that is only if you consented upon giving us your email.
- Message Frequency:
- Only when and upon your request via phone call, email, SMS messaged us. Also for example if you visited in-person say in our-storefront and gave us your phone number to let you know if an item you wanted came back into stock. Basically put again as stated before our message frequency is NEVER... If you do not contact us we do not contact you.
- No Daily, No Weekly, No monthly
- Potential Charges: Message and data rates may apply. This depends on your carrier. We charge nothing.
- OPT-OUT Subscription Management provided instructions for SMS messages:
- 'Text STOP to unsubscribe'
- 'Text HELP for assistance'